Question 1

Can we have a demo to see if your portal system functions properly and effectively?

Accepted Answer

Yes, we can provide you a demo of the system with full functionality for you to test and evaluate it.

Question 2

Will we receive any training when we decide to use the system?

Accepted Answer

Yes, we provide training to all the agencies that decide to work with us.

Question 3

Is it possible to add markup on top of Fly Turizm prices?

Accepted Answer

Yes, this option is available, you can add any desired markup on top of the available fares.

Question 4

Can I book hotels and transfer on the system?

Accepted Answer

Not yet, only flight booking is available for now, hotel and other services will be enabled in the near future.

Question 5

What is the payment method? Is there a limit to my payments?

Accepted Answer

We follow different payment methods depending on the type of cooperation, potentiality of the partner, and the partner's market nature.

Question 6

Who is eligible to use the system?

Accepted Answer

The system is designed for IATA and non-IATA travel agencies to empower them with our content, features, deals, and 24/7 support.

Question 7

How long can I hold a booking before purchasing it?

Accepted Answer

This depends on the policies of each particular airline where you can hold the booking according to the airline's time limit, as always the airline rules will be applied.

Question 8

Is there an annual/monthly fee to be paid to use the system?

Accepted Answer

The system is free for you, no fee will be applied.

Question 9

How can I start using the system?

Accepted Answer

To start the procedure for cooperating with Fly Turizm, please contact sales@flyturizm.com

Question 10

Can the system provide me with detailed reports?

Accepted Answer

Yes, the system is able to generate various detailed reports.

Question 11

Which currency does the system support?

Accepted Answer

The system is designed to support multi-currency to match your demand.

Question 12

Does Fly Turizm team support post-handling processes?

Accepted Answer

Yes, we provide post issuance support for our clients from changes, cancelations, voids, and re-issues depending on the airline rules.

Question 13

Do you provide API access for technology partners?

Accepted Answer

Yes, through our Partners program we offer secure REST API access for real-time fares, availability, and booking, built together with our technical partner LEBILIX LLC. Visit our Partners page for details.

Question 14

Is my payment and personal data secure?

Accepted Answer

Yes, all transactions are protected with SSL encryption and PCI DSS compliant payment processing, and your personal data is handled according to our Privacy Policy.

Question 15

What documents do I need to register as an agent?

Accepted Answer

You'll need your company name, tax number and tax office details, and a valid contact email and phone number. Our team may request additional documentation depending on your market.

Question 16

Can multiple employees access the same agency account?

Accepted Answer

Yes, you can create separate logins for each employee under one company account, and manage sub-agency accounts as well.

Question 17

Is the platform available in languages other than English?

Accepted Answer

Yes, Fly Turizm is fully available in English, Arabic, and Turkish, with more languages planned.

Question 18

How can I get help if I have an issue with a booking?

Accepted Answer

Our support team is available 24/7 through phone, email, or our contact form, and can assist with any booking, payment, or account issue.

FAQs

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FAQs

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