Your trust matters to us. This policy explains what information we collect, how we use it, and the choices you have.
When you register as an agent, book a service, or contact us through the FLY Turizm portal, we collect information such as your full name, company name, tax details, email address, phone number, physical address, and payment details necessary to process your transactions.
We also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, and the dates and times of your visits.
Information relating to bookings made on behalf of your passengers (such as passenger names, passport details, and travel itineraries) is collected solely to complete and manage the relevant reservation.
We use the information we collect to create and manage your agent account, process bookings and payments, issue tickets, and provide customer support.
We may use your contact details to send you service-related notifications, booking confirmations, and, where you have not opted out, updates about new features, promotions, and offers relevant to travel agencies.
Technical and usage data helps us monitor the performance and security of our platform, detect fraudulent activity, and improve the overall user experience.
FLY Turizm uses cookies and similar technologies to remember your language preference, keep you signed in, and understand how our portal is used.
You can control or disable cookies through your browser settings; however, doing so may limit certain features of the portal, such as staying logged in or retaining your preferred language.
We share the necessary booking information with airlines, Global Distribution Systems (GDS) such as Amadeus, Sabre and Travelport, hotel and car rental suppliers, and other travel service providers strictly for the purpose of fulfilling your requested services.
Payment information is shared with our payment processors and banking partners solely to complete transactions securely, in line with PCI DSS standards.
We may disclose information when required by law, to comply with legal proceedings, or to protect the rights, property, or safety of FLY Turizm, our agents, or the public.
We do not sell your personal information to third parties for their own marketing purposes.
As we work with airlines, GDS providers, and payment processors around the world, your information may be transferred to and processed in countries other than your own.
Wherever this occurs, we take reasonable steps to ensure your information continues to receive an adequate level of protection, consistent with this Privacy Policy.
We apply industry-standard security measures, including SSL encryption and PCI DSS-compliant payment processing, to protect your data from unauthorized access, alteration, disclosure, or destruction.
Access to agent accounts and sensitive data is restricted to authorized personnel who need it to perform their duties, and is protected by passwords and access controls.
While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to protect your own account credentials.
We retain your personal and booking information for as long as necessary to provide our services, comply with our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements.
When information is no longer needed for these purposes, we securely delete or anonymize it.
You may request access to, correction of, or deletion of your personal information held by FLY Turizm, subject to any legal or contractual obligations that require us to retain certain records.
You may opt out of receiving promotional communications from us at any time by using the unsubscribe option in our emails or by contacting our support team directly.
If you believe your information has been used inappropriately, you may contact us to raise your concern, and we will investigate and respond promptly.
Our services are intended for use by travel agencies, businesses, and individuals who are at least 18 years old. We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Our portal may contain links to third-party websites, such as airline or supplier pages, that are not operated by FLY Turizm.
We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
FLY Turizm may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most current version will always be available via the "Privacy Policy" link at the bottom of our website.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at info@flyturizm.com.
